Navigating Difficult Conversations
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What is the Good News, Bad News, Good News Sandwich?CorrectIncorrect
At short notice your boss insists you stay late to work on an important project. Unfortunately, you have an important engagement to attend which you don’t want to cancel. What should you avoid if you wish to assertively advise your boss you can’t work overtime, yet want to show respect?CorrectIncorrect
Your in-laws have invited you to an important function but it overlaps with a weekend away with your friends. What should you avoid when they get upset that you won’t attend and say you should change your plans?CorrectIncorrect
What is the ATOMS process?CorrectIncorrect